Regional Commercial Lines Insurer · Insurance · Atlanta, GA · 10 weeks
Loss ratio analytics deployed to 42 underwriters
A regional commercial lines insurer lacked loss ratio data at the underwriter level, so underwriters priced risks blindly without performance feedback. We developed a loss ratio analytics platform that delivered real-time performance insights to each underwriter. This direct visibility helped improve the combined ratio by 3.2 points within six months.
Challenge
The actuarial team delivered loss ratio reports quarterly as static PDFs. Underwriters got data that was already 90 days old and summarized only at the division level. This delay and aggregation meant underwriters couldn’t use the reports to improve specific underwriting decisions.
Outcome
Underwriters got loss ratio data broken down by individual books for the first time. They used this insight to adjust pricing on weak segments, cutting the combined ratio by 3.2 points in six months. Meanwhile, the actuarial team cut quarterly reporting time by 60% by switching from manual PDF reports to an automated platform.
Results
- 3.2 points Combined ratio improvement in two quarters
- 90 days to real-time Loss ratio feedback latency
- 60% Actuarial reporting labor reduction
- 42 Underwriters with personalized loss ratio dashboards
Before, our underwriters couldn’t track how their risks were actually doing. With Thinklytics, they started seeing loss ratios in real time for the first time. In just two quarters, our combined ratio improved by 3.2 points, saving us tens of millions.