St. David's Medical Center · Healthcare · Austin, TX · 12 weeks
Patient data quality score raised from 58 to 91 in 12 weeks
St. David’s spent $3.2M on a population health platform that couldn’t launch because patient data didn’t meet quality standards. We dug into their demographic and encounter data, found the root causes of the issues, and fixed them within 12 weeks. Our work raised their data quality score from 58 to 91, allowing the platform to go live as planned.
Challenge
The population health platform needed a data quality score of at least 80 across 10 categories to activate. St. David’s initial score was 58. Their internal data team spent six months trying to fix the issues but made no real progress. The platform was paid for but wasn’t delivering any value.
Outcome
By week 12, we raised the quality score to 91, surpassing the vendor’s 80-point benchmark. Our ETL fix recovered 340,000 patient records that had been missed before. The population health platform launched three weeks after we finished. We set up continuous quality monitoring that flags new data problems within 24 hours.
Results
- 58 to 91 Data quality score
- $3.2M Platform investment unblocked
- 340K Patient records recovered
- 12 wks From assessment to go-live
We invested $3.2 million in a platform that ended up not fitting our needs. Thinklytics found the issue in the first week, had it resolved by week four, and by week fifteen, we were fully operational. Now, it’s our go-to tool for managing population health.