Community Health Network · Healthcare · Indianapolis, IN · 18 weeks
Self-service analytics deployed to 340 clinical staff
Community Health Network’s analytics team handled 120 ad-hoc report requests weekly from clinical staff, which used up 80% of their capacity. We created a self-service analytics layer in Tableau for 340 clinical users, allowing them to generate their own reports. This reduced ad-hoc requests to 14 per week.
Challenge
The 8-person analytics team spent 80% of their time handling ad-hoc report requests from clinical and operational staff. With 120 requests weekly and a six-day average turnaround, clinical managers relied on outdated data to make staffing and scheduling decisions.
Outcome
Ad-hoc report requests fell from 120 to 14 per week within six weeks. This freed up 80% of the analytics team’s time for strategic projects. Annual labor costs for these reports dropped from $890K to $124K.
Results
- $890K Annual ad-hoc labor saved
- 120 to 14 Weekly ad-hoc requests
- 340 Clinical staff self-sufficient
- 18 wks From kickoff to full deployment
We used to get hit with around 120 ad-hoc requests every week, which meant no time for strategic work. Now, it’s dropped to 14, and the clinical staff are answering their own questions.