Community Health Network · Healthcare · Indianapolis, IN · 18 weeks
Self-service analytics deployed to 340 clinical staff
Community Health Network’s analytics team handled 120 ad-hoc report requests weekly from clinical staff, which used up four of every five working days. We created a self-service analytics layer in Tableau for 340 clinical users, allowing them to generate their own reports. This reduced ad-hoc requests to 14 per week.
Challenge
The 8-person analytics team spent four of every five working days handling ad-hoc report requests from clinical and operational staff. With 120 requests weekly and a six-day average turnaround, clinical managers relied on outdated data to make staffing and scheduling decisions.
Outcome
Ad-hoc report requests fell from 120 to 14 per week within six weeks. This gave the analytics team back four of every five working days for strategic projects. Annual labor costs for these reports dropped from $890K to $124K.
Results
- $890K Annual ad-hoc labor saved
- 120 to 14 Weekly ad-hoc requests
- 340 Clinical staff self-sufficient
- 18 wks From kickoff to full deployment
We used to get hit with around 120 ad-hoc requests every week, which meant no time for strategic work. Now, it’s dropped to 14, and the clinical staff are answering their own questions.